Returns & Exchanges

Due to the perishable nature of our products, we cannot accept physical returns. However, we offer a 'Melt-Free Guarantee'—if your ice cream arrives melted, we will replace it or issue a refund immediately.

Return Process

• 1.
  Photo Documentation

  Take a photo of the melted product and the shipping box upon arrival.

• 2.
  Contact Support

  Email our team within 24 hours of delivery with your order number and photos.

• 3.
  Review Process

  Our team will review your claim within 1 business day to verify the shipping delay or damage.

• 4.
  Resolution

  We will ship a replacement order at no cost to you or issue a full refund to your original payment method.